CRS Redesign Project FAQs
Where can I update my address?
You must be the Account Administrator to update your address. After logging into your TAP account, select the “More. . .” link. From the following page, navigate to the Names & Addresses section, and select the “Manage Names & Addresses” link.
Can I obtain a Non-Taxable Transaction Certificate (NTTC) on TAP?
Yes. After logging into your TAP account, find your GRT account on the summary page, and select the “More Account Options” link. From the following page, select the “View NTTC” link. Please note: Those with Third Party Access cannot request or execute NTTCs on behalf...
How do I close my tax account?
Only account administrators may close an account. After logging into your TAP account, find your GRT account on the summary page, and select the "More Account Options" link. On the next page select the "Manage My Account" link and select the "Close Account" link. You...
What if I want to change or inactivate a Weight Distance permit?
To change or inactivate a permit, log into your TAP account, find your Weight Distance Tax account on the summary page, and select the “View/Update permits” link.
Can I still purchase a Weight Distance permit on TAP?
Weight Distance permits can be purchased without logging into your TAP account using the link in the Commercial Vehicles section of the TAP home page. You must have an existing Weight Distance Tax account with the Department, and you will be asked to provide the...
I can’t log into my TAP account. What can I do?
If you have forgotten your password, click on the "Forgot logon or password" link immediately below the login screen. Enter your logon and email address to have password reset instructions emailed to you. If you have forgotten your logon, after clicking the "forgot...
Will credit balances on TAP move to the new system?
Yes, existing credit balances will be available in the new accounts. Open CRS credit balances will be moved to the new GRT account wherever applicable.
Can we request refunds of credit balances on the new system?
Yes, refund requests will be possible on the new system.
If you have no Wage Withholding Tax, do you file a return with zero or file no return at all?
You will be registered only for those tax programs in which you have a history of filing. If you have never filed Wage Withholding before, you will not need to do so under the new system unless you have hired employees and now have that obligation. If you have paid...
Will the new system accept files from digital tax reporting systems?
The system will continue to support importing an Excel formatted return using the TRD provided template for certain tax returns such as Gross Receipts and Compensating Taxes. You may also continue to bulk file Gross Receipts, Wage Withholding, Compensating and...