Strategic Plan

Along with its Three-year Vision Statement, the Taxation and Revenue Department adopted a new strategic plan in 2023 with the following goals.

Quarterly reports on progress toward achieving the Department’s goals can be found here.

Goal 1: Customer Experience

1.1 Expand Customer Outreach and Education

1.2 Expand Customer Options and Accessibility

1.3 Simplify Processes to Improve Customer Service and Compliance

1.4 Serve Government Customers through Strong Enforcement and Collectio

Goal 2: Team Excellence

2.1 Grow and Develop Managers and Employees

2.2 Recruit and Retain Skilled, Qualified Employees

2.3 Create a Safe and Fair Workplace

2.4 Promote Internal Communication

Goal 3: Improve Efficiency, Security and Transparency of Operations

3.1 Expand Governance Framework

3.2 Review Processes for Efficiency and Internal Control

3.3: Ensure Regulations and Statutes are Comprehensive, Consistent, and Informative

3.4 Monitor Disaster Recovery and Business Continuity Plans

3.5 Ensure Robust Oversight of Contractual Expenditures