Mission & Vision
The mission of the Taxation and Revenue Department is to proudly serve New Mexico with fair and efficient tax administration, revenue distribution, and motor vehicle services.
Core values and guiding principles
Respect
We will:
- Promote safety, empowerment and inclusion
- Treat others with civility, empathy, and dignity
- Actively listen and value the contributions of others.
- Ensure accessibility to all
Integrity
We will:
- Adhere to the highest ethical standards
- Honor our commitments
- Protect our financial and human resources
- Safeguard customer information and rights
Innovation
We will:
- Challenge conventional thinking and be open to change
- Practice continuous improvement in efficiency and service quality
- Encourage and recognize diverse perspectives and creativity
Communication
We will:
- Ensure timely, thoughtful and effective connections
- Promote respectful, meaningful exchanges of ideas
- Demonstrate transparency
Excellence
We will:
- Ensure accountability
- Deliver an exceptional customer experience
- Provide timely and consistent guidance
- Support team growth and development
Three-Year Vision Statement
(Adopted June 2023)
- Exceed expectations for customer and employee satisfaction
- Inspire a skilled, knowledgeable, and service-oriented team
- Foster a culture of integrity, respect, and inclusion
- Earn the trust of our customers
- Empower customers through outreach and education
- Offer innovative and secure solutions to maximize customer experience